Instructions
For each scenario, choose the response that most closely reflects how you (or your organisation) would typically act.
Variation Requests
A client requests a change that isn’t clearly covered in the contract.
- Sit down together, explore impacts openly, and suggest options to minimise cost/time.
- Immediately price it at the highest defensible rate and insist on formal approval before proceeding.
Programme Delays
You encounter an unexpected site condition causing delays.
- Notify the client quickly, propose mitigation strategies, and share progress updates.
- Wait until the impact is undeniable, then lodge a claim citing entitlement.
Dispute Resolution
A disagreement arises about scope interpretation.
- Seek an informal discussion first, aiming for a “win-win” compromise.
- Escalate to formal correspondence, quoting contract clauses to protect your position.
Risk Sharing
A risk emerges that wasn’t fully priced or allocated.
- Work with the client to share the burden fairly, focusing on project success.
- Push to shift the risk fully back onto the employer under contract wording.
Communication Style
How do you typically communicate progress/issues?
- Open dialogue, regular updates, and transparency about challenges.
- Only what is required in writing, keeping information controlled.
End Goal
What best describes your mindset during a project?
- Delivering the project successfully while maintaining strong relationships.
- Maximising contractual entitlement and protecting against loss.
Early Warnings
When you spot a potential issue that could impact time or cost:
- Raise it early so solutions can be found before it escalates.
- Hold back until it’s clear it can be claimed formally.
Subcontractor Relationships
How do you manage subcontractors on-site?
- Treat them as partners, working collaboratively to resolve site issues.
- Push them hard on compliance, costs, and liabilities to protect your own position.
Payment Practices
If the client is slow with payment:
- Discuss cash flow openly and agree on a plan to keep the project moving.
- Stop works or issue notices immediately to enforce payment.
Project Completion
At project close-out:
- Focus on delivering a clean handover, resolving defects quickly, and maintaining goodwill.
- Use the opportunity to push final claims and defend against liquidated damages.
Scoring
Mostly A’s → Collaborative Contractor
You focus on relationships, shared goals, and long-term trust.
Mostly B’s → Adversarial Contractor
You focus on strict contractual rights, formal claims, and protecting your position.
A mix of A’s and B’s → Situational Contractor
You adapt depending on circumstances. Be mindful: overusing adversarial tactics erodes trust, but blind collaboration risks financial exposure.